Exchange Policy
Last Updated: September 21, 2026
At Isaac International, we want you to receive products that meet your expectations. If you need to exchange an eligible product, this policy explains the conditions and process for requesting an exchange.
1. Exchange Eligibility
Products may be eligible for exchange if:
The exchange request is submitted within 7 days of receiving the order
The product is unused and unworn
The product is in its original condition
The product has not been washed, altered, damaged, or modified
Original tags, packaging, and accessories are included where applicable
Proof of purchase is provided
Products that do not meet these conditions may not be accepted for exchange.
2. Exchange Period
Exchange requests must generally be submitted within 7 days of receiving your order.
Please contact us within this period and provide your order number, the product you wish to exchange, and the reason for the exchange.
Requests submitted after the applicable exchange period may not be accepted.
3. Size Exchanges
If you have ordered the wrong size, you may request an exchange for another available size, subject to stock availability.
Customers are responsible for selecting the appropriate size when placing an order. We recommend reviewing the available size chart before completing your purchase.
Size exchanges may be subject to applicable return shipping or delivery charges.
4. Customized and Personalized Products
Customized, personalized, embroidered, printed, or made-to-order products are generally not eligible for exchange because they are produced according to the customer’s specific requirements.
This includes products customized with:
Names
Numbers
Team logos
Personalized artwork
Custom measurements
Custom colors
Other customer-specific specifications
If a customized product is defective or does not match the specifications confirmed with the customer, please contact us so the issue can be reviewed.
5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
We may request photographs or other information to verify the issue.
If the issue is confirmed to be attributable to Isaac International, we may provide an appropriate solution, which may include:
Replacement
Exchange
Repair where appropriate
Refund where applicable
The appropriate resolution will depend on the circumstances of the order and the nature of the issue.
6. Products Not Eligible for Exchange
The following products may generally not be eligible for exchange:
Customized or personalized products
Made-to-order products
Products that have been worn or used
Products that have been washed
Products that have been altered or modified
Products damaged after delivery through customer use
Products missing required tags or original packaging
Products submitted for exchange after the applicable exchange period
This does not affect any rights that cannot legally be excluded under applicable law.
7. Exchange Process
To request an exchange, please contact us with:
Your full name
Order number
Product name
Reason for the exchange
Requested replacement size or product
Photographs of the product where relevant
Our team will review your request and provide instructions for returning the product.
Please do not send a product back without contacting us first, as unauthorized returns may cause delays in processing.
8. Return Shipping for Exchanges
If an exchange is requested because of an incorrect size selected by the customer or a change of preference, the customer may be responsible for applicable return and replacement shipping costs.
If the exchange is required because we supplied an incorrect, defective, or damaged product, Isaac International may cover the applicable shipping costs or provide another appropriate solution.
9. Exchange Subject to Availability
All exchanges are subject to product and size availability.
If the requested replacement is unavailable, we may offer an alternative size or product where appropriate.
If a suitable replacement cannot be provided, a refund or other applicable resolution may be offered in accordance with our Returns & Refunds Policy and applicable law.
10. Product Inspection
All products returned for exchange may be inspected after receipt.
An exchange will only be processed once the product has been reviewed and confirmed to meet the conditions of this policy.
If the product does not meet the applicable exchange requirements, we may decline the exchange and return the product to the customer.
11. Sale and Promotional Products
Products purchased during sales, clearance events, promotions, or special offers may be subject to specific exchange conditions.
Any special exchange restrictions applicable to a particular promotion will be communicated at the time of purchase.
12. Exchange of Customized Team Orders
Team uniforms, sportswear, fightwear, or other bulk orders containing customized names, numbers, logos, measurements, or designs may be subject to special exchange conditions.
Customers should carefully review and confirm sizes, quantities, customization details, and other order specifications before production begins.
Once a customized bulk order has entered production, changes or exchanges may not be possible except where the product is defective, incorrectly supplied, or otherwise covered by applicable law.
13. Processing Time
Once we receive an approved exchange request and the returned product, processing time may vary depending on product availability and the nature of the exchange.
Replacement products will generally be dispatched after the returned product has been inspected and the exchange has been approved.
Delivery times may vary depending on the destination and shipping provider.
14. Order Cancellation
If you wish to cancel an order before it is shipped, please contact us as soon as possible.
Cancellation may not be possible once an order has entered production, customization, packaging, or shipping.
Customized and made-to-order products may be subject to additional cancellation restrictions.
15. Policy Changes
Isaac International may update this Exchange Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
The policy applicable to your order will generally be the policy in effect at the time of purchase, subject to applicable law.
16. Contact Us
For exchange-related inquiries, please contact us:
Isaac International
Phone: 0333 5288860
Email: info@isaacinternational.com
Please include your order number when contacting us about an existing order so we can assist you efficiently.