Return & Refund Policy
Last Updated: September 21, 2026
At Isaac International, we aim to provide high-quality sportswear, uniforms, fightwear, bags, accessories, and related products. We understand that sometimes a product may need to be returned or exchanged, so this policy explains the conditions and process for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, the product should generally:
Be unused and unworn
Be in its original condition
Be free from damage, stains, odors, or signs of use
Include the original packaging, tags, and accessories where applicable
Be accompanied by valid proof of purchase
Products that do not meet these conditions may not be accepted for return.
2. Return Period
Return requests should be submitted within 7 days of receiving the order.
To request a return, please contact us within this period and provide your order number, the product you wish to return, and the reason for the return.
Returns requested after the applicable return period may not be accepted.
3. Customized and Personalized Products
Customized, personalized, embroidered, printed, or made-to-order products are generally not eligible for return or exchange because they are produced according to the customer’s specific requirements.
This may include products containing:
Custom names
Custom numbers
Team logos
Personalized designs
Custom measurements
Custom colors or specifications
Other customer-requested modifications
However, if a customized product is defective, incorrectly manufactured, or does not match the specifications confirmed with the customer, please contact us so that the issue can be reviewed.
4. Defective or Incorrect Products
If you receive a product that is defective, damaged, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us assess the issue.
Where the issue is confirmed to be our responsibility, we may offer an appropriate solution, which may include:
Replacement of the product
Repair where appropriate
Exchange
Refund, where applicable
The appropriate resolution will depend on the nature of the issue and the circumstances of the order.
5. Size and Fit
Customers are responsible for selecting the appropriate size when ordering standard-size products.
We recommend reviewing the available size information before placing an order.
A return or exchange due solely to an incorrect size selected by the customer may be subject to our return conditions and any applicable shipping costs.
Customized products made according to customer-provided measurements may not be eligible for return due to size or fit unless there is a manufacturing or measurement error attributable to Isaac International.
6. Products Not Eligible for Return
The following products may not be eligible for return or exchange:
Customized or personalized products
Products made specifically to customer specifications
Products that have been worn or used
Products that have been washed
Products damaged after delivery through customer use
Products missing original tags or packaging where these are required
Products returned after the applicable return period
This does not affect any rights you may have under applicable law.
7. How to Request a Return
To request a return, please contact us with:
Your full name
Order number
Product name
Reason for the return
Photographs of the product where relevant
Our team will review the request and provide instructions regarding the return process.
Please do not send products back without contacting us first, as unauthorized returns may cause delays in processing.
8. Return Shipping
If a return is requested because you ordered the wrong size, changed your mind, or otherwise no longer require the product, the customer may be responsible for applicable return shipping costs.
If the product is confirmed to be defective, damaged on arrival, or incorrectly supplied due to an error on our part, Isaac International may cover the applicable return shipping costs or provide an appropriate alternative.
Shipping costs are generally non-refundable unless otherwise required by applicable law or agreed by Isaac International.
9. Inspection of Returned Products
Returned products may be inspected after we receive them.
A refund, replacement, or exchange will only be processed after the returned product has been reviewed and the applicable return conditions have been satisfied.
If the returned product does not meet the requirements of this policy, we may decline the return and return the product to the customer.
10. Refunds
If a refund is approved, the refund amount will generally correspond to the eligible amount paid for the returned product.
Refunds may exclude original shipping charges unless the return is due to a confirmed error, defect, or other circumstance where shipping costs are refundable.
Once a refund has been approved, processing times may vary depending on the payment method and financial institution.
11. Exchanges
Where applicable, an eligible product may be exchanged for another size or product subject to availability.
If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.
Customized or personalized products are generally not eligible for exchange unless they are defective or incorrectly supplied.
12. Sale and Promotional Items
Products purchased during sales, promotions, clearance events, or special offers may be subject to specific return or exchange conditions.
Any special return conditions applicable to a promotion will be communicated at the time of purchase.
13. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has entered production, customization, packaging, or shipping.
Customized and made-to-order products may be subject to additional cancellation restrictions.
14. Refund Processing Time
Once an approved refund has been initiated, the time required for the funds to appear in your account may depend on the payment method, bank, or payment service provider.
Isaac International cannot control processing times imposed by external financial institutions.
15. Policy Changes
Isaac International may update this Returns & Refunds Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
The policy applicable to your order will generally be the policy in effect at the time of purchase, subject to applicable law.
16. Contact Us
For return, exchange, or refund inquiries, please contact us:
Isaac International
Phone: 0333 5288860
Email: info@isaacinternational.com
Please include your order number when contacting us about an existing order so we can process your request more efficiently.